:root{
  --bg:#f4f6f8; --card:#ffffff; --ink:#1c2530; --muted:#6b7785;
  --line:#e2e8f0; --brand:#1f6feb; --brand-dark:#1a5fd0;
  --ok:#127a45; --ok-bg:#e4f5ec; --err:#b3261e; --err-bg:#fdecea;
  --info:#0b5cad; --info-bg:#e8f1fb; --radius:10px;
}
*{box-sizing:border-box}
body{
  margin:0;background:var(--bg);color:var(--ink);
  font:16px/1.5 system-ui,-apple-system,Segoe UI,Roboto,Helvetica,Arial,sans-serif;
}
.wrap{width:100%;max-width:960px;margin:0 auto;padding:0 16px}
a{color:var(--brand);text-decoration:none}
a:hover{text-decoration:underline}

/* Header */
.topbar{background:var(--card);border-bottom:1px solid var(--line)}
.topbar-inner{display:flex;align-items:center;justify-content:space-between;gap:12px;min-height:56px;flex-wrap:wrap}
.brand{font-weight:700;font-size:1.1rem;color:var(--ink)}
.nav{display:flex;align-items:center;gap:14px;flex-wrap:wrap}
.nav a{color:var(--ink)}
.who{color:var(--muted);font-size:.9rem}
.btn-link{color:var(--brand)}

/* Layout helpers */
main.wrap{padding-top:20px;padding-bottom:40px}
.stack{display:flex;flex-direction:column;gap:16px}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:20px}
.card.narrow{max-width:460px;margin:0 auto}
.card h1{margin:0 0 6px;font-size:1.35rem}
.card h2{margin:0 0 12px;font-size:1.1rem}
.muted{color:var(--muted)}
.footer{padding:24px 16px;color:var(--muted)}

/* Auth landing */
.auth-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-top:24px}
@media (max-width:720px){.auth-grid{grid-template-columns:1fr}}

/* Forms */
.form{display:flex;flex-direction:column;gap:14px;margin-top:8px}
.form label{display:flex;flex-direction:column;gap:6px;font-weight:600;font-size:.92rem}
.form input,.form select,.form textarea{
  font:inherit;padding:10px 12px;border:1px solid var(--line);border-radius:8px;background:#fff;width:100%;
}
.form textarea{resize:vertical}
.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:14px}
@media (max-width:560px){.grid-2{grid-template-columns:1fr}}
.pw-row{display:flex;gap:8px}
.pw-row input{flex:1}

/* Buttons */
.btn{display:inline-flex;align-items:center;gap:8px;justify-content:center;
  padding:10px 16px;border-radius:8px;border:1px solid var(--line);background:#fff;color:var(--ink);
  font:inherit;font-weight:600;cursor:pointer;text-decoration:none}
.btn:hover{text-decoration:none;border-color:#cbd5e1}
.btn-primary{background:var(--brand);border-color:var(--brand);color:#fff}
.btn-primary:hover{background:var(--brand-dark);border-color:var(--brand-dark)}
.btn-small{padding:6px 10px;font-size:.85rem}
.btn-ms{background:#2f2f2f;border-color:#2f2f2f;color:#fff;width:100%}
.btn-ms:hover{background:#1f1f1f}
.ms-logo{width:16px;height:16px;display:inline-block;
  background:
    linear-gradient(#f25022,#f25022) 0 0/7px 7px no-repeat,
    linear-gradient(#7fba00,#7fba00) 9px 0/7px 7px no-repeat,
    linear-gradient(#00a4ef,#00a4ef) 0 9px/7px 7px no-repeat,
    linear-gradient(#ffb900,#ffb900) 9px 9px/7px 7px no-repeat}

/* Flash */
.flash{padding:12px 14px;border-radius:8px;margin-bottom:14px;border:1px solid transparent}
.flash-success{background:var(--ok-bg);color:var(--ok);border-color:#bfe5cf}
.flash-error{background:var(--err-bg);color:var(--err);border-color:#f3c7c3}
.flash-info{background:var(--info-bg);color:var(--info);border-color:#c6def6}

/* Tables */
.table{width:100%;border-collapse:collapse;font-size:.94rem}
.table th,.table td{text-align:left;padding:10px 8px;border-bottom:1px solid var(--line);vertical-align:middle}
.table th{color:var(--muted);font-weight:600;font-size:.82rem;text-transform:uppercase;letter-spacing:.02em}
@media (max-width:640px){
  .table thead{display:none}
  .table,.table tbody,.table tr,.table td{display:block;width:100%}
  .table tr{border:1px solid var(--line);border-radius:8px;margin-bottom:10px;padding:6px 10px}
  .table td{border:none;padding:4px 0}
}

/* Stats row */
.cards-row{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}
@media (max-width:640px){.cards-row{grid-template-columns:1fr}}
.stat{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:18px}
.stat-num{font-size:2rem;font-weight:700}
.stat-label{color:var(--muted);font-size:.9rem}
.stat-cta{display:flex;align-items:center;justify-content:center}

/* Thread */
.thread-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:8px;flex-wrap:wrap}
.back{display:inline-block;margin-bottom:4px;font-size:.9rem}
.controls{display:flex;gap:16px;flex-wrap:wrap;margin:8px 0 16px;padding-bottom:12px;border-bottom:1px solid var(--line)}
.ctl{display:flex;flex-direction:column;gap:4px;font-size:.82rem;color:var(--muted);font-weight:600}
.inline-form{display:flex;align-items:flex-end;gap:8px}
.filters{display:flex;gap:8px}
.filters select{padding:8px 10px;border:1px solid var(--line);border-radius:8px;font:inherit}

.messages{display:flex;flex-direction:column;gap:12px;margin:12px 0}
.msg{border:1px solid var(--line);border-radius:10px;padding:12px 14px;background:#fff}
.msg-employee{background:#f0f6ff;border-color:#cfe0fb}
.msg-meta{display:flex;align-items:center;gap:10px;font-size:.82rem;color:var(--muted);margin-bottom:6px;flex-wrap:wrap}
.msg-meta strong{color:var(--ink)}
.msg-meta .role{background:#eef2f6;border-radius:20px;padding:1px 8px;font-size:.72rem}
.msg-body{white-space:normal}
.reply-form{margin-top:8px}

/* Status pills */
.pill{display:inline-block;padding:3px 10px;border-radius:20px;font-size:.78rem;font-weight:600;white-space:nowrap}
.pill-new{background:#eef2f6;color:#3b4a59}
.pill-in_discussion{background:#fff4d6;color:#8a6100}
.pill-in_progress{background:#e8f1fb;color:#0b5cad}
.pill-resolved{background:#e4f5ec;color:#127a45}
.pill-closed{background:#eceff2;color:#66727e}

/* Credentials callout */
.creds{margin-top:14px;padding:12px 14px;border:1px dashed var(--brand);border-radius:8px;background:#f6faff}
.creds code{background:#eef2f6;padding:2px 6px;border-radius:5px}

/* ---- v2 additions ---- */
.lang{display:inline-flex;gap:6px;font-size:.85rem;align-items:center}
.lang a{color:var(--muted)}
.lang strong{color:var(--ink)}
.small{font-size:.85rem}

/* clickable stat tiles */
a.stat{display:block;color:inherit;text-decoration:none;transition:border-color .15s,box-shadow .15s}
a.stat:hover{text-decoration:none;border-color:#cbd5e1;box-shadow:0 1px 4px rgba(0,0,0,.06)}
.stat-on{border-color:var(--brand);box-shadow:0 0 0 1px var(--brand) inset}
.cards-row.wide{grid-template-columns:repeat(auto-fit,minmax(120px,1fr))}

.btn-danger{background:#fff;border-color:#e6b4b0;color:var(--err)}
.btn-danger:hover{background:var(--err-bg);border-color:var(--err)}

/* =====================================================================
   v3 — modern, mobile-first UI for dashboards & threads
   ===================================================================== */
body{-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}

/* Page header row with an action on the right */
.page-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:14px;flex-wrap:wrap}
.page-head h1{margin:0;font-size:1.4rem}

/* Segmented control (scope: All / Mine) */
.segmented{display:inline-flex;border:1px solid var(--line);border-radius:10px;overflow:hidden;background:#fff}
.segmented a{padding:8px 14px;font-size:.9rem;font-weight:600;color:var(--ink);text-decoration:none}
.segmented a+a{border-left:1px solid var(--line)}
.segmented a.on{background:var(--brand);color:#fff}
.segmented a:hover{text-decoration:none}

/* Horizontal filter chips (scroll on mobile instead of stacking) */
.chips{display:flex;gap:8px;overflow-x:auto;padding:2px 2px 8px;margin-bottom:12px;-webkit-overflow-scrolling:touch;scrollbar-width:thin}
.chip{flex:0 0 auto;display:inline-flex;align-items:center;gap:7px;padding:8px 13px;border-radius:999px;border:1px solid var(--line);background:#fff;color:var(--ink);font-size:.9rem;font-weight:600;text-decoration:none;white-space:nowrap}
.chip:hover{text-decoration:none;border-color:#cbd5e1}
.chip .badge{background:#eef2f6;color:#3b4a59;border-radius:999px;padding:1px 8px;font-size:.75rem;font-weight:700}
.chip.chip-on{background:var(--brand);border-color:var(--brand);color:#fff}
.chip.chip-on .badge{background:rgba(255,255,255,.25);color:#fff}

/* Ticket / conversation cards */
.tickets{display:flex;flex-direction:column;gap:10px}
.ticket{display:block;background:var(--card);border:1px solid var(--line);border-radius:12px;padding:14px 16px;text-decoration:none;color:inherit;transition:border-color .15s,box-shadow .15s,transform .05s}
.ticket:hover{text-decoration:none;border-color:#cbd5e1;box-shadow:0 2px 12px rgba(16,24,40,.07)}
.ticket:active{transform:scale(.998)}
.ticket-top{display:flex;align-items:flex-start;justify-content:space-between;gap:10px}
.ticket-subject{font-weight:700;font-size:1.02rem;line-height:1.3;margin:0}
.ticket-meta{display:flex;flex-wrap:wrap;gap:6px 14px;margin-top:9px;color:var(--muted);font-size:.85rem}
.ticket-meta .m{display:inline-flex;align-items:center;gap:6px}
.ticket-meta .num{color:var(--muted)}
.empty{padding:28px 16px;text-align:center;color:var(--muted);border:1px dashed var(--line);border-radius:12px;background:#fff}

/* New-feedback disclosure (keeps the list visible on mobile) */
details.new-fb{border:1px solid var(--line);border-radius:12px;background:var(--card);margin-bottom:16px;overflow:hidden}
details.new-fb>summary{cursor:pointer;list-style:none;padding:14px 16px;font-weight:700;display:flex;align-items:center;gap:10px}
details.new-fb>summary::-webkit-details-marker{display:none}
details.new-fb[open]>summary{border-bottom:1px solid var(--line)}
details.new-fb .fb-body{padding:16px}
.plus{display:inline-flex;width:24px;height:24px;border-radius:50%;background:var(--brand);color:#fff;align-items:center;justify-content:center;font-weight:700;font-size:1.05rem;line-height:1}

/* Thread header */
.thread-bar{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin:6px 0 2px}
.t-title{font-size:1.2rem;font-weight:700;line-height:1.25;margin:0}
.subtle{color:var(--muted);font-size:.86rem;margin:4px 0 14px;line-height:1.5}

/* Chat bubbles */
.chat{display:flex;flex-direction:column;gap:10px;margin-bottom:12px}
.brow{display:flex}
.brow.mine{justify-content:flex-end}
.bubble{max-width:84%;padding:10px 13px;border-radius:16px;border:1px solid var(--line);background:#fff}
.brow.mine .bubble{background:#eaf2ff;border-color:#cfe0fb;border-bottom-right-radius:5px}
.brow.other .bubble{border-bottom-left-radius:5px}
.b-meta{display:flex;gap:8px;align-items:baseline;font-size:.75rem;color:var(--muted);margin-bottom:4px;flex-wrap:wrap}
.b-meta strong{color:var(--ink);font-size:.82rem}
.b-meta .role{background:#eef2f6;border-radius:999px;padding:0 8px;font-size:.7rem}
.b-body{white-space:pre-wrap;word-wrap:break-word;overflow-wrap:anywhere;line-height:1.5}

/* Sticky composer — status sits right next to the reply box */
.composer{position:sticky;bottom:0;z-index:5;padding-top:10px;margin-top:6px;
  background:linear-gradient(to top,var(--bg) 74%,rgba(244,246,248,0))}
.composer-inner{background:var(--card);border:1px solid var(--line);border-radius:16px;padding:12px;
  box-shadow:0 6px 22px rgba(16,24,40,.10)}
.composer .actions{display:flex;gap:12px;flex-wrap:wrap;margin-bottom:10px}
.composer .act{display:flex;align-items:center;gap:8px}
.composer .act label{font-size:.78rem;color:var(--muted);font-weight:700;white-space:nowrap}
.composer select{padding:8px 10px;border:1px solid var(--line);border-radius:10px;font:inherit;background:#fff;max-width:60vw}
.composer textarea{width:100%;border:1px solid var(--line);border-radius:12px;padding:11px 13px;font:inherit;resize:vertical;min-height:46px}
.composer .send-row{display:flex;justify-content:flex-end;margin-top:8px}
.composer .send-row .btn{padding:10px 20px}

@media (max-width:560px){
  .composer select{max-width:100%}
  .composer .act{flex:1 1 100%;justify-content:space-between}
}

/* =====================================================================
   v4 — modern, mobile-friendly top bar (CSS only, no markup changes)
   ===================================================================== */
.topbar{position:sticky;top:0;z-index:20;
  background:rgba(255,255,255,.88);
  -webkit-backdrop-filter:saturate(180%) blur(10px);
  backdrop-filter:saturate(180%) blur(10px);
  border-bottom:1px solid var(--line);
  box-shadow:0 1px 2px rgba(16,24,40,.04)}
.topbar-inner{display:flex;align-items:center;justify-content:space-between;gap:12px;min-height:62px;flex-wrap:wrap}

/* Brand as an app-style logo lockup */
.brand{display:inline-flex;align-items:center;gap:10px;font-weight:800;font-size:1.06rem;
  letter-spacing:.2px;color:var(--ink);line-height:1.15}
.brand::before{content:"🏠";display:inline-flex;align-items:center;justify-content:center;
  width:34px;height:34px;border-radius:10px;font-size:18px;flex:0 0 auto;
  background:linear-gradient(135deg,var(--brand),#00a4ef);
  box-shadow:0 3px 8px rgba(31,111,235,.35)}
.brand:hover{text-decoration:none}

/* Nav links as pills */
.nav{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.nav>a:not(.btn-link){color:var(--ink);font-weight:600;font-size:.92rem;
  padding:8px 12px;border-radius:10px;line-height:1;transition:background .12s}
.nav>a:not(.btn-link):hover{text-decoration:none;background:#eef2f6}

/* Language toggle as a segmented pill */
.lang{display:inline-flex;align-items:center;gap:2px;border:1px solid var(--line);
  border-radius:999px;padding:2px;background:#f1f4f8;font-size:.8rem}
.lang a,.lang strong{padding:4px 10px;border-radius:999px;font-weight:700;line-height:1;color:var(--muted)}
.lang a:hover{text-decoration:none;color:var(--ink)}
.lang strong{background:var(--brand);color:#fff}

/* Who + sign out */
.who{color:var(--muted);font-size:.86rem;font-weight:600;
  max-width:160px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.nav a.btn-link{color:var(--ink);font-weight:600;font-size:.9rem;
  padding:8px 13px;border:1px solid var(--line);border-radius:10px;background:#fff}
.nav a.btn-link:hover{text-decoration:none;border-color:#cbd5e1;background:#f8fafc}

/* Mobile: brand on its own row; nav wraps into a tidy pill cluster below */
@media (max-width:640px){
  .topbar-inner{flex-direction:column;align-items:stretch;gap:0;min-height:0}
  .brand{padding:12px 0 8px;font-size:1.04rem}
  .nav{width:100%;gap:8px;padding-bottom:10px}
  .nav>a:not(.btn-link){background:#f4f6f8}
  .who{order:5;margin-left:auto;align-self:center}
}
@media (max-width:380px){
  .who{display:none}
}

/* =====================================================================
   v5 — no icon, clearer app wordmark, distinct menu buttons
   ===================================================================== */

/* Remove the logo icon */
.brand::before{content:none;display:none}

/* App name as a clear wordmark, visually separate from the menu */
.brand{gap:0;font-size:1.22rem;font-weight:800;letter-spacing:.2px;color:var(--ink)}
.brand:hover{text-decoration:none;opacity:.9}

/* Primary nav items (Dashboard/Customers, My feedback/Password) as buttons */
.nav>a:not(.btn-link){color:var(--ink);font-weight:600;font-size:.92rem;
  padding:9px 14px;border:1px solid var(--line);border-radius:10px;background:#fff;
  transition:background .12s,border-color .12s}
.nav>a:not(.btn-link):hover{text-decoration:none;background:#f1f5fb;border-color:#c9d6ea}

/* Sign out — clearly set apart from the navigation */
.nav a.btn-link{color:var(--brand);font-weight:700;font-size:.9rem;
  padding:9px 14px;border:1px solid #cfe0fb;border-radius:10px;background:#eff5ff}
.nav a.btn-link:hover{text-decoration:none;background:#e2edff;border-color:#b6d0f7}

/* Mobile: name on its own line; menu items become full, tappable buttons */
@media (max-width:640px){
  .topbar-inner{flex-direction:column;align-items:stretch;gap:0;min-height:0}
  .brand{padding:12px 2px 10px;font-size:1.18rem}
  .nav{width:100%;gap:8px;padding-bottom:12px}
  .nav>a:not(.btn-link){flex:1 1 0;min-width:120px;min-height:46px;
    display:inline-flex;align-items:center;justify-content:center;text-align:center}
  .nav a.btn-link{flex:1 1 100%;min-height:46px;
    display:inline-flex;align-items:center;justify-content:center;text-align:center}
  .who{display:none}
}

/* =====================================================================
   v6 — attachments (thumbnails, file chips, upload control)
   ===================================================================== */
.att-list{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}
.att-thumb{display:block;line-height:0}
.att-img{max-width:220px;max-height:200px;width:auto;height:auto;border-radius:12px;
  border:1px solid var(--line);object-fit:cover}
.brow.mine .att-img{border-color:#cfe0fb}
.att-file{display:inline-flex;align-items:center;gap:8px;max-width:100%;
  padding:8px 12px;border:1px solid var(--line);border-radius:10px;background:#fff;
  text-decoration:none;color:var(--ink);font-size:.86rem}
.att-file:hover{text-decoration:none;border-color:#cbd5e1}
.att-ico{font-size:1rem}
.att-name{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:180px}
.att-size{color:var(--muted);font-size:.78rem}

/* Upload control inside the composer / new-feedback form */
.att-input{display:inline-flex;align-items:center;gap:8px;flex-wrap:wrap;
  font-size:.85rem;color:var(--muted);font-weight:600;margin-top:8px}
.att-input input[type=file]{font:inherit;font-size:.82rem;max-width:100%}
.composer .att-input{margin-top:8px}

/* =====================================================================
   v7 — notification toggles
   ===================================================================== */
.follow-toggle{display:inline-flex;align-items:center;gap:7px;font-size:.82rem;
  color:var(--muted);font-weight:600;cursor:pointer;white-space:nowrap}
.follow-toggle input{width:16px;height:16px}
.check-row{display:flex;align-items:flex-start;gap:10px;font-weight:600;cursor:pointer}
.check-row input{width:18px;height:18px;margin-top:2px;flex:0 0 auto}
.check-row span{font-weight:600}

/* =====================================================================
   v8 — smaller image thumbnails + click-to-zoom lightbox
   ===================================================================== */
.att-img{max-width:140px;max-height:140px;width:auto;height:auto;
  border-radius:10px;border:1px solid var(--line);cursor:zoom-in;display:block}
.brow.mine .att-img{border-color:#cfe0fb}

.lightbox{position:fixed;inset:0;z-index:100;display:none;align-items:center;justify-content:center;
  background:rgba(0,0,0,.82);padding:20px;cursor:zoom-out}
.lightbox.open{display:flex}
.lightbox img{max-width:96vw;max-height:92vh;border-radius:8px;box-shadow:0 12px 44px rgba(0,0,0,.5)}

/* =====================================================================
   v9 — composer sits at the end of the thread (no longer floating)
   ===================================================================== */
.composer{position:static;background:none;padding-top:0;margin-top:14px;z-index:auto}
.composer-inner{box-shadow:0 1px 3px rgba(16,24,40,.05)}

/* =====================================================================
   v10 — take-a-photo / add-attachment buttons
   ===================================================================== */
.att-controls{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-top:10px}
.att-btn{display:inline-flex;align-items:center;gap:6px;cursor:pointer;
  padding:9px 13px;border:1px solid var(--line);border-radius:10px;background:#fff;
  font-size:.85rem;font-weight:600;color:var(--ink)}
.att-btn:hover{border-color:#cbd5e1;background:#f8fafc}
.att-btn input[type=file]{position:absolute;left:-9999px;width:1px;height:1px;opacity:0}
.att-chosen{flex-basis:100%;font-size:.8rem;color:var(--muted);
  overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:100%}
.att-chosen:empty{display:none}